Frequently Asked Questions

Pricing is calculated per square metre and varies with the carpet type (wool, acrylic, shaggy, machine-made), the level of soiling and whether special stain treatment is required. We state the exact price upfront before booking; no surprise add-ons appear at delivery.

No. Across all 39 districts of Istanbul we collect your carpets from your address free of charge and, once cleaning is complete, bring them back to your door at no cost. We do not charge any extra fee for transport.

Including washing, drying and quality control, we deliver your carpet within an average of 2-4 business days. The time may vary with weather conditions and carpet volume; during busy periods we share an estimated delivery date when you book.

First, dry dirt and dust are removed in the dust-removal tunnel, then stains are pre-treated. On fully automated belts they are deep-washed with antibacterial solutions at a temperature suited to the fibre, spun in a centrifuge and dried completely in ventilated rooms. For details, see our carpet cleaning service page: /en/hizmetler/hali-yikama/.

No. We use dermatologically tested, eco-friendly detergents that are safe for children and pets. Washed carpets leave no chemical odour; on the contrary, by clearing out dust mites and allergens they create a healthier environment for families with allergy and asthma sensitivities.

Besides carpet cleaning, we offer sofa, mattress (base/topper), curtain, duvet and blanket cleaning. You can review our sofa cleaning service, where we create solutions suited to your fabric type: /en/hizmetler/koltuk-yikama/.

Thanks to the pre-treatment and stain guarantee we apply to tough mud, tea, coffee, blood and pet stains, most stubborn marks become a thing of the past. We honestly inform you before washing about permanent damage that cannot be removed (such as burns or bleach marks).

Because we apply a dedicated programme to each carpet type, there is no risk of colour fading or shrinking. For delicate carpets such as wool and silk we use low-temperature, gentle wash programmes and preserve colour fastness.

We serve a total of 39 districts on both the European and Anatolian sides of Istanbul. You can check whether your neighbourhood is included on our service areas page: /en/bolgeler/.

You can book in seconds by phone, WhatsApp or the quote form on the site. We agree on the most convenient day and time slot for you together, then schedule our vehicle for that window.

You can pay at delivery in cash or by debit/credit card. Because the price is clear upfront, you only pay the agreed amount at delivery; there are no hidden costs.

Your carpets are dried completely in our ventilated drying rooms before being delivered to you. So you never receive a damp carpet; it is dry and ready to use the moment you lay it down. You do not need to wait for drying at home.

In general, professional cleaning is recommended 1-2 times a year. If there are children, pets or allergy sensitivities at home, increasing this frequency is beneficial for health. You can find our detailed guide on the topic on our blog: /en/blog/how-often-should-carpets-be-cleaned/.

Yes. The dust mites and bacteria that settle deep into carpet fibres cannot be removed by standard vacuuming. Our antibacterial solutions neutralise these microorganisms, which makes a clear difference especially for people with allergies and young children.

Of course, you are welcome to bring your carpet directly to our facility. However, most of our customers prefer our free home pickup & delivery service, which saves them the hassle of transporting the carpet.